CortexNZ Privacy Policy
Last updated: MAY 2026
CortexNZ ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the New Zealand Privacy Act 2020.
Who we are
CortexNZ is an AI automation agency based in Christchurch, New Zealand. We build AI-powered call handling and lead capture systems for New Zealand trades businesses. Contact us at: info@cortexnz.com
Information We Collect
- Your name, email address, and phone number when you book a consultation or submit an enquiry.
- Business information you share during onboarding (services, operating hours, FAQs).
- Usage data from our website to understand how visitors interact with our content.
- Call and lead data captured by AI systems we build and operate on behalf of trades clients.
How We Use Your Information
- Respond to enquiries and deliver our services.
- Set up and manage your chatbot or automation system.
- Send you reports, updates, and service communications.
- Improve our services and website performance.
- Meet our legal obligations under New Zealand law.
How We Share Your Information
We do not sell your personal information. We may share it with trusted third-party tools and platforms (such as cloud hosting, CRM, or communication tools) only as necessary to deliver our services. All third parties are required to handle your data securely.
Data Storage and Security
Your data is stored securely using industry-standard platforms. We use encryption, access controls, and secure systems to protect against unauthorised access. We retain personal information only as long as necessary to deliver services or meet legal requirements.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@cortexnz.com. We will respond within 20 working days.
Cookies
Our website may use basic analytics tools to monitor traffic and improve user experience. We do not use cookies for advertising or tracking purposes.
Complaints
If you have concerns about how we handle your data, please contact us first. You may also contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz.
Updates
We may update this policy from time to time. Changes will be posted on this page with a revised date.